Job Description

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\xe8\xa6\x81\xe6\xb1\x82:

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• \xe8\x83\xbd\xe5\xa4\x9f\xe4\xbd\xbf\xe7\x94\xa8MS Outlook\xe3\x80\x81Office Word\xe3\x80\x81Excel
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Working Location: Philippines Responsibilities:

• Identify and assess customers\xe2\x80\x99 needs to achieve satisfaction
• Provide excellent customer service and attend to client\'s request of assistance.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Follow-up on cases when necessary.
• Consult with clients after sale to resolve problems and to provide ongoing support
• Maintain an updated database in sales database including all activities, clients, and opportunities with their current status.
• Other ad-hoc duties as assigned.

Requirements:

• Bachelor Degree and Above
• Experienced in supporting e commerce platforms
• Able to use MS Outlook, Office Word, Excel
• Proven customer support experience or experience as a Client Service Representative / Customer Service Executive
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work unsupervised with high levels of productivity
• Ability to build and maintain customer relationships
• Ability to stay updated with technology

Important

• One day off per week, three shifts; nine hours a day
• Probation: Ringgit 6,090
• Upon Confirmation: Ringgit 6,960 + Commission (Ringgit 1045, Ringgit 2088, Ringgit 3,480)
• Guaranteed 13 months annual salary including accommodation and staff meals

Job Type: Full-time Salary: RM6,090.00 - RM10,450.00 per month Benefits:

• Health insurance
• Meal provided

Supplemental pay types:

• 13th month salary
• Performance bonus

Ability to commute/relocate:

• Ipoh: Reliably commute or planning to relocate before starting work (Required)

Expected Start Date: 03/07/2023