Job Description

MohonKelayakan

• Preferable with a minimum of one (1) year of customer service-related experience
• Strong customer management skills.
• Good communication skills and well-versed in the required language as below listed.
• Indonesia: English/Bahasa Indonesia
• Provide good email writing skills in English.
• Ability to manage escalated issues / difficult customers.
• Identify and handle customer inquiries completely and accurately to the customer\'s satisfaction.
• Respond to customers\' inquiries professionally and promptly.
• Good listening, interpersonal, organizational skills & customer service orientation.
• Adaptability, initiative & stress tolerance.
• Attention to detail and accuracy.
• Ability to learn new products and technologies.

Tanggungjawab

• Excellent telephone etiquette with the ability to remain professional, confident, and patient.
• Able to handle incoming customer inquiries over the telephone or chats by providing accurate, efficient, and quality service that exceeds customers\' expectations.
• Willingness to take responsibility and be accountable for handling customer issues professionally and courteously.
• Possess strong analytical skills to identify the cause of problems and recommend solutions.
• Excellent interpersonal skills with solid questioning and listening skills and the ability to communicate with a wide range of people.
• Ability to work under pressure and with minimum supervision.
• Ability to multi-task and with good attention to detail.

ManfaatWorking hour:

• Monday - Sunday, Including Public Holiday
• 9:00 AM - 8:00 PM

Working location:

• The Vertical 1, Avenue 3, Bangsar South, No. 8, Jalan Kerinchi, 59200 Kuala Lumpur

Remuneration Package :

• Basic salary : RM 3,000 - RM 4,000
• KPI Allowance : RM 500.00
• Language allowance : RM 300.00 (only if applicable)
• Attendance allowance : RM 100.00
• Medical & hospitalization covered
• EPF, SOCSO and EIS covered

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