: End to end airline/hospitality operation Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel agent queries To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service. To be able to deal with customers and meet customer requirements Personal Style Enablers: Should have a good standard of both Spoken and written English & Japanese. Needs to be a team player with a positive attitude. Should be adaptable to change. Needs to display confidence and the ability to sell a given product. Extrovert with a customer service mind set. Working Hours : Rotational shift (max 10pm) Shift Break: 9 hour shift with 1.5 hours break. 1 Hour lunch and 2 - 15 minutes\xe2\x80\x99 break. Working Days: Days working in a week (2 Rotational Off Days)
GKK Consultants Sdn Bhd is the irrefutable leader of professional training & certifications across the ASEAN region. Established in 2011, GKK has embedded it\xe2\x80\x99s roots across hundreds of companies, including Fortune 500 companies, government departments and agencies, government linked corporations as well as many of the Top 100 companies on Bursa Malaysia. It\xe2\x80\x99s core goal is to enhance the skills & capacity of their employees with the aim of maximising their ROI and to gain competitive advantage. GKK offers superior training, a more impactful learning experience and highly effective results allowing us to set the benchmark as a global training provider! Our Vision \xef\x83\x98 Transforming customer experience through innovative education, training, recruitment and consulting value-chain Our Mission \xef\x83\x98 To provide quality services to corporate clients and working professionals. \xef\x83\x98 To introduce, enable and realize value in self and organization Our Motto ENABLING YOU! \xef\x83\x98 Provide excellent service quality whilst maintaining affordability \xef\x83\x98 Respond promptly to customer needs & demand \xef\x83\x98 Ensure consistent & sustainable success is achieved \xef\x83\x98 Align client business resources, processes and asset to strategic goals
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent