Customer Service Executive | Join Date: 19 Jun | Ara Damansara

Petaling Jaya, Malaysia

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Handle all social media interactions including:
Helping customers with their service issues, providing accurate information and ensuring closure for all cases, including those escalated outside of the team.
Engaging customers on our social media properties (contests, content, etc) to drive positive feedback
Social media monitoring around brand sentiment and reputation
Moderate the content and engage the members on our community forum.
Pick up trending issues and report them expeditiously to the team leader.
Help with social media coverage of events (e.g. Facebook Live) on-ground or remotely.
Help with ad-hoc projects and tasks (social media & customer care related)
Edit, proofread, and distribute content in a multi-channel environment

Requirement

Experience and knowledge of Facebook, Twitter, Instagram, YouTube & LinkedIn.
Capable of handling 2 to 3 concurrent chat when doing support.
Understanding of Social Media Marketing is a plus point.
Ability to work independently and with initiative.
SPM/SPTM with at least B grade or Diploma - with at least 2-3 years of experience in customer service in the telecommunications industry preferred.
Ability to work rotating shifts (including weekends and public holidays)
Only open for experienced candidates.

Job Type: Contract
Contract length: 24 months Salary: RM3,000.00 per month Benefits:

Schedule:

Supplemental pay types:

Expected Start Date: 06/19/2023

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