Customer Service Executive (korean Speaker)

Shah Alam, Selangor, Malaysia

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Shift Break: 9 hour shift with 1.5 hours break. 1 Hour lunch and 2 - 15 minutes\' break.
Working Days: 5 Days working in a week (2 Rotational Off Days)

Responsibilities

End to end airline/hospitality operation
Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel agent queries
To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.
To be able to deal with customers and meet customer requirements

Benefits

Transport Allowance is provided if the shifts start or end during 10:00 PM - 6:00 AM
18 days of Annual Leave
Medical Insurance; Outpatient (employee Only) & Inpatient (Employee, Spouse & Children)
Rewards & Recognition (Awards & Gifts)

Additional Benefits

Ricebowl

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