Job Description

Tribe is expanding! As a leading customer support solutions provider, we're partnering with a premier client in the urban mobility and cycling industry -- enhancing local transport by improving bike lane access and connectivity.

We're looking for a

Customer Service Executive (Mandarin Speaker)

who is passionate about delivering exceptional customer experiences and thrives in a dynamic, fast-paced environment.

What You'll Do

1. Handle customer inquiries via live chat, phone, and email with professionalism and efficiency
2. Actively listen and resolve concerns, ensuring positive experiences
3. Escalate complex cases when necessary
4. Share product and service recommendations tailored to customer needs
5. Collect feedback to help improve services and processes
6. Support with administrative tasks as assigned

What We're Looking For

Proficiency in Mandarin, Malay, and English
1+ year experience in customer service (or related field)
Strong communication & multitasking skills
Tech-savvy with Microsoft Office and digital platforms
Willing to work rotational shifts (including weekends/public holidays)

Work Schedule & Location

Morning shift: 6am - 3pm (WFH)
Noon shift: 10am - 7pm (Office @ The Zizz, Damansara Damai, PJ)

Why Join Us?

Competitive salary: RM4,000 - RM4,800 + KPI incentives & performance bonuses

Career growth: 80% of leadership roles are promoted internally
Comprehensive benefits: Medical insurance, maternity leave, paid training & professional development

Apply Now

: WhatsApp us at +601126210351 for immediate consideration.

Join us in shaping the future of sustainable transport and providing top-notch customer support along the way!

Job Type: Full-time

Pay: RM4,000.00 - RM4,800.00 per month

Application Question(s):

This role requires a hybrid work arrangement (WFH + office at Damansara Damai). Are you willing to commit to this? Are you willing to work on rotational day shifts, which may include weekends and public holidays? Do you have experience in customer service or call centre roles? Are you able to speak and write fluently in Mandarin, English, and Malay?
Work Location: In person