Customer Service Executive (mandarin Speaker, Travel Industry)

Subang Jaya, Selangor, Malaysia

Job Description


Mohon

Kelayakan

  • Must be able to converse fluently using Mandarin and English
  • Must be able to read and write Traditional Mandarin word
  • 24/7 shift system (5 days a week, 9 hours a day)
  • Education: SPM, UEC, O-level or; and above
  • Candidates without customer service experience are welcomed to apply
  • Professional training will be provided upon joining (Product Knowledge & Soft Skill)
Tanggungjawab
  • Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation.
  • To exceed customers\' expectations in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
Manfaat
  • KPI incentives
  • Transportation allowance
  • 18 days AL
  • EPF, SOCSO
  • Health and life insurance
  • Medical Claims
  • Dental Claims
  • Walking distance to the office - Shelter nearby LRT / KTM Station
Manfaat tambahan
  • Training Provided
  • EPF / SOCSO / PCB
  • Allowance Provided
  • Overtime Pay
  • 5 Working Days
  • Performance Bonus
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Job Detail

  • Job Id
    JD971370
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Subang Jaya, Selangor, Malaysia
  • Education
    Not mentioned