Job Description

RESPONSIBILITY:
a) Identify and respond efficiently to customer enquiries.
b) Assist in generate quotation and support all customer order management related requirements (Order entry till billing)
c) Order and delivery tracking for assigned customers (change management: rescheduling and cancellation)
d) Main interface between customer, sales and planner in terms on the order management and demand fulfilment process.
e) Ensure on-time delivery to customers based on order and forecasts to achieve customer satisfaction.
f) Provide input and feedback to supervisors / manager on issues / concerns that need escalation, on performance improvement initiatives, on any tasks that have been assigned or any other matters, process or performance.
g) Attending to customer needs and complaints to the best of ability either via email or con-call. (Executive Role and above)
h) Prepare the monthly and quarterly sales report that requested by HQ (Senior Executive Role)
i) To undertake any other tasks or duties assigned by superior or management from time to time to suit to the company need and market demand.
ATS was incorporated in Malaysia on 8 March 2004 under Companies Act, 1965 as a public limited company under the name of AT Systematization Berhad. ATS was subsequently listed on the MESDAQ Market of Bursa Malaysia Securities Berhad on 23 February 2005.

The history of ATS Group can be traced back to 1991. Initially, the Group started as a designer of industrial automation systems and machinery. Subsequently, the Group expanded to the manufacturing of industrial automation systems and machinery, fabrication of industrial and engineering parts as well as the provision of industrial support services. Accredited with MS ISO 9001:2000 by SIRIM QAS Sdn. Bhd. and with an integrated range of products and services, ATS and its subsidiaries are fully equipped to undertake projects from any international and multi-national companies and o\xef\xac\x80ers a one-stop automation solution.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5