Job Description

• SPM/STPM or equivalent certificate holders with at least 5 years of work experience
• Diploma / Advanced Diploma holders with at least 2 years of work experience
• Degree Fresh Graduate welcome to apply
• Possesses good communication skills (verbal and written English), additional Mandarin verbal ability will be an added advantage
• This is 24/7 shift work

• Ensure highest standards of service delivery on personalised phone services to our customers
• Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database.
• Being first contact person in building and retaining customer relationships by identifying and resolving customer inquiries/issues accurately
• Educate the customer about the products and services and directs them towards available resources for self-help
• Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department
• Assigns or acts on any required customer follow-up in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately
• Maximize opportunities to up sell or cross-sell products and services which meet customer needs
• Maintain confidentiality of the customers and data at all times
• Strong customer service mindset with good communication and excellent problem solving skills and/or Manager.

• Basic could up to RM3,600
• Work on Public Holiday - Double pay
• Annual Leave 21 day
• Dental or Optical yearly cash allowance RM400.
• Hospitalization, Outpatient and Specialist all covered for individual
• Have regular team activities and festival celebration.
• Yearly Award Recognition
• Standard Shift Allowance RM350 monthly
• Special Shift Allowance 10:30 pm to 8am RM 45 per shift
• Transport Allowance Before 7am /after 12 midnight RM25 per shift
• RM300 Mandarin language allowance monthly
• Quarterly Incentive if achieve KPI target range from RM1,200 to RM2,200
• Upon confirmation will get RM500 confirmation bonus