Job Description

Serve as the primary point of contact for customers, addressing inquiries, providing information, and resolving issues in a timely and professional manner.

Receive and process customer orders, including order entry, order confirmation, and order status updates, ensuring accuracy and completeness of order information.

Coordinate with internal departments, including sales, production, shipping, and finance, to ensure timely order fulfilment and delivery to meet customer requirements.

Communicate with customers regarding order status, delivery schedules, shipping updates, and any changes or delays in production or delivery.

Handle customer complaints, concerns, and requests for returns or replacements, following established procedures and protocols to resolve issues to the customer's satisfaction.

Maintain customer records, order files, and documentation accurately and confidentially, ensuring compliance with data protection and privacy regulations.

Assist in preparing and processing shipping documents, including packing slips, invoices, shipping labels, and customs documentation, for domestic and international shipments.

Coordinate with logistics providers, carriers, and freight forwarders to arrange transportation, track shipments, and resolve any shipping-related issues or delays.

Provide administrative support to the sales team, including preparing sales reports, processing sales orders, and assisting with sales inquiries or requests for information.

Collaborate with the quality assurance team to address customer quality concerns, initiate corrective actions, and follow up with customers to ensure resolution and satisfaction.

Proactively communicate with customers to gather feedback, assess customer satisfaction, and identify opportunities for service improvement.

Job Requirements

Diploma or equivalent. Bachelor's degree in Business Administration, Customer Service, or related field is a plus.

Previous experience in customer service, order processing, or administrative support role, preferably in a manufacturing

Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and internal teams.

Strong attention to detail and accuracy in data entry, order processing, and documentation.

Proficiency in Microsoft Office applications (Word, Excel, Outlook) and experience with customer relationship management (CRM) software or order management systems.

Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.

Problem-solving skills and ability to resolve customer issues and concerns effectively and efficiently.

Able to read and write Chinese as major customers are from China.

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Professional development
Work Location: In person