Customer Service Executive (petaling Jaya)
Petaling Jaya, Selangor, Malaysia
Job Description
Job BriefPrimary \xe2\x80\x93 customer-oriented service representative to act as a liaison, and resolve any emerging problems our clients might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction.Secondary\xe2\x80\x93 to effectively manage large amounts of data, turning data into information, information into insight. The target is to insert, update, and maintain accurate data to ensure smooth operations.Job Responsibilities:
- Effectively manage incoming calls, identify and access customers\xe2\x80\x99 needs to achieve customer satisfaction
- Handle complaints, provide appropriate solutions within time limit and follow up to ensure resolution
- In-house liaising between technical team and customers
- Interpret data, analyse results, and provide ongoing reports to management and customers
- Compile, verify accuracy, and review data for deficiency or errors, correcting any incompatibilities if possible
- Keep records of customer interactions, process customers\xe2\x80\x99 accounts and file documents
- Diploma or higher
- Excellent communication and writing skills in ENGLISH and BAHASA MALAYSIA
- Computer literate (Microsoft Office \xe2\x80\x93 Word, Excel, etc.)
- Good time management and ability to work independently as well as part of a team
- Training provided
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Job Detail
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Job IdJD1031871
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Selangor, Malaysia
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EducationNot mentioned