Customer Service Executive (petaling Jaya)
Petaling Jaya, Selangor, Malaysia
Job Description
Job BriefPrimary - customer-oriented service representative to act as a liaison, and resolve any emerging problems our clients might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction.Secondary- to effectively manage large amounts of data, turning data into information, information into insight. The target is to insert, update, and maintain accurate data to ensure smooth operations.Job Responsibilities:
- Effectively manage incoming calls, identify and access customers needs to achieve customer satisfaction
- Handle complaints, provide appropriate solutions within time limit and follow up to ensure resolution
- In-house liaising between technical team and customers
- Interpret data, analyse results, and provide ongoing reports to management and customers
- Compile, verify accuracy, and review data for deficiency or errors, correcting any incompatibilities if possible
- Keep records of customer interactions, process customers accounts and file documents
- Diploma or higher
- Excellent communication and writing skills in ENGLISH and BAHASA MALAYSIA
- Computer literate (Microsoft Office - Word, Excel, etc.)
- Good time management and ability to work independently as well as part of a team
- Training provided
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1031871
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationPetaling Jaya, Selangor, Malaysia
-
EducationNot mentioned