Job Description

Mohon

Kelayakan

• Good computer skills including usage of MS Office Suite
• Experience with an ERP software (e.g. JDE or SAP)
• Ability to work in a fast paced environment
• Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint; ERP systems (e.g JDE), with ability to navigate vendor portals
• Excellent written and verbal communication skills and interpersonal relationship skills
• Excellent customer service skills with ability to negotiate and resolve difficult situations
• Excellent problem-solving skills
• Ability to manage confidential information with discretion
• Ability to build and maintain strong relationships across the organization to influence and achieve objectives
• Strict attention to detail
• Contacts are across the organization and with external contacts
• Provide feedback in a professional, direct, and tactful manner
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

Tanggungjawab

• Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order
• Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives) and communicate as needed to ensure high customer satisfaction.
• Backorder reporting
• Support physical consignment checks (resolve discrepancies in cooperation with the sales team)
• Processing the orders of consignment stock
• Resolve all basic customer service activities including investigating and performing root cause analysis under limited supervision.
• Process customer returns and monitor to ensure the product is received
• Correspond with Supply Chain Planning on inventory availability and notify Customer and Sales Representatives
• Coordinate with warehouse personnel regarding changes to shipping time and inventory cycle counts
• Complete all documents for customer credits for audit key controls

Manfaat

• Career growth opportunity
• Employee benefit
• Nearby public transport

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