Job Description

MohonKelayakanWhat are we looking for?

• SPM/STPM/diploma/degree holder preferably with at least 1 year experience in customer service, but fresh graduates are welcome to apply
• Ability to converse and write in English, Cantonese and Mandarin
• Pleasant personality with good communication skills
• Experienced in Windows Operating Systems and typing
• Positive attitude and a team player with a passion for delivering world class customer service
• Willing to work in a shift environment (24/7 operations)
• Ability to work under pressure to meet or exceed set performance standards
• Open to candidates who are permitted to work in Malaysia only

What will you learn and be part of?

• Receive industry-best training that will equip you with soft and technical skills for the role.
• Gain confidence in meeting and exceeding the expectations of our global customers.
• Get comfortable in handling emails and calls and potentially chats
• Be part of our multilingual sales-oriented service team supporting our customers on their Reservations and Loyalty Program Queries
• The opportunity to work and grow in a diverse culture with a rewarding career
• Gain personally and professionally through in-house Development Training

Tanggungjawab

• Ability to converse & write in Mandarin & Cantonese will be required to serve the respective markets and liaise with Mandarin-speaking clients and stakeholders. Excellent spoken and written English is an added advantage.
• Pleasant personality with good communication skills
• Diploma /Degree holder in any discipline or equivalent qualification with relevant working experience
• Preferably min 1year experience in Contact Centre, experience in hospitality/Online Travel Agency and customer service
• Computer literate and internet savvy.
• Positive attitude and a team player with a passion in delivering World Class customer service.
• Willing to work in a shift environment (24/7 operations)
• Ability to work under pressure to meet or exceed set performance standards
• Open to Malaysians only

Manfaat

• A complimentary stay at any of our hotels worldwide.
• 5-day work week (shift-based)
• Competitive monthly salary of up to RM5,000, inclusive of meal, shift, transport, and language allowances.
• Discretionary performance-based bonuses and incentives.
• Paid training programs and opportunities for career development.
• Comprehensive coverage includes SOCSO, EPF, EIS, and medical insurance.
• Annual preventive health screening

KemahiranFluency in Cantonese Fluency in Mandarin Customer Service Communication Skills Customer Interaction Patience Problem-SolvingImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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