Job Description

Working hours:

Permanent Night shift (Monday - Sunday) - 2 days off

Allowances:

KPI Allowance up to RM 300 & Night shift allowance RM 300

Take call and provide accurate answer to customer queries. Delivery excellent customer support & services and offering patient assistance at all times. Respond to customer's inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses). Deliver customers support & services effectively through active communications. Meet and exceed all key performance indicators set by the company and the client. Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement. Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance. Abide to De-escalation processes that involving dissatisfied customer.
Requirements:

Minimum 6 months relevant working experience in voice channel support in customer services Minimum Diploma Holder or higher is preferred.. Proficient in Cantonese and English is a must Always perform duty in professional manner
Job Type: Full-time

Pay: RM4,000.00 - RM4,500.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Application Question(s):

Are you able to read, write and speak in Mandarin?
Education:

STM/STPM (Preferred)
Experience:

Customer service: 1 year (Preferred)
Language:

Mandarin (Preferred)
Work Location: In person