Customer Service & Indoor Sales Executive
Kulim, Malaysia
Job Description
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Job Highlights
- Work in a growing tech startup! https://spots.my
- Experience a Holistic view of company operations
- To support and handle administrative tasks raised by internal teams, external customer\'s requests, enquiries & complaints via email, phone, marketplaces and social media in a timely manner.
- Understand customer enquiries and respond via applicable channels: email, phone, web chat, marketplaces, and social media.
- Analyze, review and recommend appropriate solutions to enhance process efficiency and service standards.
- Able to communicate effectively with customers in a friendly and police manner following the processes.
- To ensure customer\'s requests are attended within the time frames to avoid any service delays.
- To work in a team environment and support each other in multitasking & flexible working hours/days.
- Proactive in attending to customers\' needs & solving their issues.
- Communicate with various departments in order to maintain goodwill and to solve customers\' issues.
- Preferably, at least a Diploma or Degree holder in any field.
- Able to converse and correspond in English.
- Minimum 1 year experience in customer service preferred.
- Excellent interpersonal skills, on the telephone or in writing.
- Very patient and dedicated in handling concerns from different types of customers to provide exceptional service.
- Very independent and highly motivated to learn and able to learn new concepts quickly and apply to assigned tasks and responsibilities.
- Good task management and cross-functional team coordination skills.
- Ability to think about work as part of a team, to integrate with others and to show personal initiative.
- Results-oriented, career-minded, hard-working, focused, and team-oriented player.
- Strong analytical and problem-solving skills.
- Strong knowledge of customer care processes and techniques. Has the initiative and ability to propose new ideas.
- Opportunities for promotion
- Professional development
- Day shift
- Holidays
- Attendance bonus
- Yearly bonus
- Kulim: Reliably commute or planning to relocate before starting work (Preferred)
- STM/STPM (Preferred)
- Customer Care Specialist: 1 year (Preferred)
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Job Detail
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Job IdJD914697
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKulim, Malaysia
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EducationNot mentioned