Job Description

The position entails overseeing end-to-end supply chain coordination, optimizing transactional efficiency, and driving cost optimization. Additionally, the role involves strategizing and implementing plans to enhance customer satisfaction and deliver excellent customer experiences. If you have a proven track record in customer service and logistics operations, along with strong leadership skills, we invite you to apply for this exciting opportunity.

Job Summary:

Our esteemed client, a prominent industry leader, is in search of a dynamic Customer Service & Logistics Manager to be based in Nilai. The position entails overseeing end-to-end supply chain coordination, optimizing transactional efficiency, and driving cost optimization. Additionally, the role involves strategizing and implementing plans to enhance customer satisfaction and deliver excellent customer experiences. If you have a proven track record in customer service and logistics operations, along with strong leadership skills, we invite you to apply for this exciting opportunity.

Responsibilities:

Operational Management:

• Lead, supervise, and manage all aspects of the supply chain, including customer service and logistics day-to-day operations, to ensure operational efficiency.
• Monitor daily sales tracking, review order intake, orderbook, ensure invoicing of dispatched goods, and monitor shipment and goods in transit status.
• Review and monitor the order book for a smooth in-flow of supply, ensuring follow-up activities on overdue and pending acknowledgment order lines.
• Collaborate with global and regional demand planning teams and manufacturing units to improve availability and reliability service levels.
• Address customer complaints and issues, ensuring appropriate corrective and preventative actions are taken within timelines.
• Review documents related to handling product write-offs, transfers, sample requests, Debit/Credit Note, and supplier invoices.
• Collaborate with 3PL partners for logistics operations to ensure timely delivery and cost-effective delivery of goods and improvement activities.
• Support distributors\' development and transformation initiatives with strong coordination with the Go-To-Market (GTM) team.
• Collaborate with the pricing team to support pricing activities, including documentation, pricing review, and proposals related to customer inquiries when required.
• Act on tasks and assignments proactively, ensuring timely and efficient completion of all responsibilities.

Strategic Planning:

• Develop and implement strategic plans for supply chain operational efficiency.
• Establish key performance indicators (KPIs) and metrics that align with department and business goals and objectives.
• Provide leadership in coaching, mentoring, and performance feedback to team members to enhance their skills, knowledge, and performance.
• Foster a positive work environment that promotes teamwork, accountability, and continuous improvement.
• Develop processes to drive digitalization and automation in customer service and logistics operations.
• Develop and implement policies, processes, and quality standards to drive improvements in customer service and logistics processes.

Qualifications:

• A degree or master\'s degree in Supply Chain Management/Business or related fields.
• Minimum of 5 years of related experience in customer service and logistics operations.
• Minimum of 3 years of experience in a managerial position.
• Ability to speak in Mandarin is added advantage to deal with mandarin-speaker clients.
• Strong leadership and excellent interpersonal skills with good cross-functional collaborations.
• Strong problem-solving and decision-making skills.
• Results-driven skills.

Interested candidates are encouraged to apply by sending their updated resumes to vince.teng@adecco.com. Please note that only shortlisted candidates will be contacted for further consideration.

KL - JTKSM 375C

Adecco