Customer Service (mandarin) (live Chat)
Kuala Lumpur, Malaysia
Job Description
- Possesses good English and Mandarin communication skills (verbal and written)
- Cantonese verbal ability will be an added advantage
- Ability to read and type Traditional Mandarin
- This is 24/7 shift work, 5 working days
- Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails
- Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
- Identifies and escalates difficult and complex issues to senior team members
- Maintains a positive, empathetic and professional attitude towards customer
- Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
- Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
- Liaises with external vendors and service operators to fulfill booking changes
- Keeps updated with company procedures and processes
- Shares customer feedback with relevant departments for further improvements
- Annual Leave
- Strategic working location with convenient public transport
- KPI Allowance up to RM500
- EPF, SOCSO
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD851883
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationKuala Lumpur, Malaysia
-
EducationNot mentioned