Customer Service (mandarin)

Pulau Pinang - Melaka, Malaysia
CTG Wellness Sdn Bhd
38 Current Jobs Openings
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Job Description


  • Ability to handle stressful situations and manage multiple tasks simultaneously.
  • Strong attention to detail and organizational skills.
  • A positive attitude and a team player mentality.
ResponsibilitiesA Shared Vision and ValuesWhile this position is with one of our subsidiaries, rest assured that we share the same core values, work culture, and dedication to excellence as our parent company. We believe in cultivating a vibrant, fun, and innovative work environment, where every team member is seen as a valued partner. Joining our younger counterpart means your contributions can be easily recognized, offering you greater rewards for being part of the pioneering team in this growing company. You\'ll have the opportunity to create a lasting impact in the healthcare and beauty industries.Responsibilities
  • Respond promptly to customer inquiries via phone, email, chat, and social media.
  • Assist customers with order tracking, delivery status updates, and return processing.
  • Handle product return and exchange requests efficiently and professionally.
  • Resolve post-purchase complaints and issues, ensuring customer satisfaction.
  • Provide accurate information regarding product care, usage, and return policies.
  • Document customer interactions and transactions in our CRM system.
  • Collaborate with other departments, such as logistics and product teams, to resolve complex customer issues.
  • Maintain a high level of product knowledge to better assist customers with post-purchase queries.
  • Participate in training and development programs to enhance skills and knowledge.
Benefits
  • Training Provided
  • KWSP and SOCSO
  • Fast-track promotion opportunities for those who demonstrate exceptional performance and potential.
  • Annual Leave
SkillsFluency in Mandarin Customer Relationship Management Empathy Patience Sales Problem-SolvingImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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Job Detail

  • Job Id
    JD1064000
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Pulau Pinang - Melaka, Malaysia
  • Education
    Not mentioned
 
 
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