Customer Service Mandarin Speaking

Malaysia, Malaysia

Job Description


Customer Service - Mandarin Speaking

Location: Sunway Geo
Salary: RM2,800

Responsibilities:

  • Handle Inbound & Outbound Calls for Dom BIS Sales Enquiries, Main Line and Operator queue
  • Liaise with Business Unit on status of service request
  • Filter calls based on product and require different assistance such as software help and to transfer to the department in charge
  • Dispatch Engineer on-site for hardware related issues
  • Inquiries on Paper, Toner, Staples, and others
  • Handle Product Sales & Promotion inquiries on Printers, Cameras, Scanners and Projectors
  • Assisting customers to register product warranty online
  • Receive inquiries on consumable and print head
  • Process consumable orders
  • Help customers with basic how-to guides
  • Any assignment as assigned by the immediate superior or HOD
  • Assist Service Mailbox inquiries and replies
  • Send SMS sales lead to the respective sales team
  • Raise escalation for the relevant Business Unit for resolution
  • Accurately record and update customers\' cases into CRM and trackers following appropriate processes
  • Provide accurate and understandable information to all customers and support partners
  • Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow-through in all cases
  • Ensure all follow-ups are done on time
  • Ensure all SLA\'s are met appropriately
  • Maintain a high level of customer satisfaction whilst maintaining a professional manner
  • Be familiar with all policy, processes, and product knowledge and escalation paths
  • Remain polite, patient and courteous with the customer throughout the experience
  • Ensure the end-to-end experience for all customers is at a high level of customer satisfaction
Minimum Qualifications/skills:
  • Previous experience in a customer support role
  • Must possess a clear speaking voice and good verbal communication skills in English, Bahasa Malaysia and Mandarin
  • Customer oriented mindset
  • Able to work efficiently in a fast-paced environment
  • Self-motivated and execution oriented
Preferred Qualifications/skills:
  • Ability to work on Multi Tasks and should be flexible
  • Willing and able to work Monday to Saturday - 5 days a week
  • Willing and able to work in shift till 8pm
  • Willing and able to work in Sunway Geo
  • Local Citizen or Permanent Resident (PR)
Send your resume to Brian or Nurul

Manpower

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Job Detail

  • Job Id
    JD901641
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    2800 per month
  • Employment Status
    Permanent
  • Job Location
    Malaysia, Malaysia
  • Education
    Not mentioned