Customer Service (mandarin Speaker)
Kuala Lumpur, Malaysia
Job Description
Responsibilities:
- Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company\'s products
- To exceed customers expectation in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
- Candidate must possess at least a SPM with 5 passes.
- Required language(s):
- Minimum 1 year of working experience in the service industry will be an added advantage for this position.
- Fresh graduates who are interested to start their career in a call center are also encouraged to apply \xe2\x80\x93 Full Training Provided
- Applicant must be willing to work on rotational shifts and off day
- Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.
- Applicant must be willing to work in Ara Damansara, SelangorBenefit
EPF & SOCSO
Sick leave
Annual leave
Rest & relax area (pool & foosball table, etc.) Gym and shower facilities.
Quarterly staff recognition and appreciation
- Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager IJP \xe2\x80\x93 Internal job program.
Salary Package: Basic + KPI Allowance (500) + Shift Allowance (400) & OT is claimable Job Type: Permanent Salary: RM2,500.00 - RM2,800.00 per month Schedule:
- Day shift
- Monday to Friday
- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
- STM/STPM (Preferred)
- Customer Care Specialist: 1 year (Preferred)
- Mandarin (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
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Job Detail
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Job IdJD892616
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned