Job Description

Job Responsibility What Will You Be Doing In This Role Provide 5-star customer service, including going extra miles for clients, so they can experience exceptional customer experience from us. Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them Co-ordinating the communication between clients & product team, work closely with product team in understanding clients\' needs Work closely with technical team in resolving clients\' technical issues Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them Review the customer journey, identifying how IT s supported, taking a consultative approach in helping clients overcome issues and achieve goals Job Requirements If the above sounds interesting to you, and you tick a few boxes below, apply now! Fluent in both Mandarin and English, both written and spoken Strong interpersonal and communication skills Positive attitude and willingness to learn Ability to multitask and work under pressure Experience in customer service is a plus but not required Fresh graduates are encouraged to apply Job Benifits Salary: RM3,000 - RM4,000 Per Month Good incentive scheme Team gathering (birthday, dinner, lunch, festival celebration etc.) Casual attire Plenty of snacks, drinks and food in the office (well-stocked pantry) Transport and misc allowance

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