Customer Service (mandarin)
Tanjung Tokong, Malaysia
Job Description
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Requirements
- Well versed and fluent communicate in Mandarin and English are preferred
- At least 2 year(s) of working experience Hospitality or related field will be advantage
- Preferably with at least 1 year(s) of relevant experience (knowledge in such as Booking.com, Agoda, Airbnb, Trip.com, expeditor, etc)
- Required Skill(s): customer service, writing, phone calls, technical support, problem solving
- Preferably Junior Executive specialized in Customer Service or equivalent.
- Be responsible, Punctual, work independent, organized, SELF MOTIVATED, service oriental, with an eye for detail
- Strong working knowledge of Social Media
- Good interpersonal skills with ability to communicate with all levels of employee
- Confidently able to resolve problems and make decisions
- Must work on shift rotate
- Must willing to work overtime if necessary
- Provides guest service as well as supervision, direction and leadership in the Front Office
- Answer phone calls, reply customer emails, and respond to customer Live\'s chat, enquiries in a polite, professional manner
- Handling complaints, enquiries and information through phone calls and emails, update and follow-up on outstanding enquiries / request / complaints on a daily basis
- Responsible for the proper efficient and profitable functioning of the Front Office which includes Front Desk (Reception and Cashiering), Telephone
- Provide outstanding service to customers and resellers by resolving their issues, assisting with troubleshooting and providing proper solutions to their concerns or questions in an efficient, accurate and timely manner
- Generating daily booking report.
- Responsible for the production of promotional materials, dissemination of information for any upcoming events/activities, and publicity generation among the customers and guests.
- Manage Customer Loyalty Program with approved reward schemes by the Top Management.
- Build customer engagement through print / online and social media, marketing and strategic business development.
- Work closely with inspection teams
- Any assign job task by Superior
- You will have the opportunity to climb the corporate ladder in the future.
- Training and certification sponsored by the company.
- Medical allowance
- Extra allowance for night shift
- Monthly challenge incentive
- Yearly attractive bonus
- Rewards and recognition: Best Performer Award, Role Model Awards and etc
- EPF/SOC provide
- Allowance Provided
- KPI / Incentive
- Near Public Transport
- Uniform provided
- Overtime pay
- Yearly bonus
- Hospitality: 2 \xe5\xb9\xb4 (\xe9\xa6\x96\xe9\x80\x89)
- Chinese (\xe9\xa6\x96\xe9\x80\x89)
- English (\xe9\xa6\x96\xe9\x80\x89)
- \xe6\x97\xa9\xe7\x8f\xad (\xe9\xa6\x96\xe9\x80\x89)
- \xef\xbf\xbd\xef\xbf\xbd\xef\xbf\xbd\xe7\x8f\xad (\xe9\xa6\x96\xe9\x80\x89)
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Job Detail
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Job IdJD924966
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationTanjung Tokong, Malaysia
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EducationNot mentioned