Job Description

We are #hiring #Mandarin #Taiwanese

ROLE: Advisor l - Customer Service (Native Taiwanese)

Location: Cyberjaya, Malaysia

?Total Salary: RM 9,500 + RM300 (KPI)

?Project: : Booking

?Market: Taiwanese (Traditional Mandarin)

?Joining date: 3rd November 2025

?Work Hour: 5 days work and 2 days off per week. 7AM-2AM Rotational Shift (Multiple shift timing), 9 hours per shift (including 1 hour break).

?Education: Bachelor Degree

?Jobscope: Handle Voice Operation and also chats and email, minimum 6 months BPO CS experience

?Benefits: 19 Annual Leave, Career Progression, AIA Insurance Coverage and Salary Increment every year.

?Role & Responsibilties:

Supporting customer service (Inbound calls, email, live chat) For Booking.
Delivery excellent customer support & services and offering patient assistance at all times.
Respond to customer's inquiries over knowledge acquired through training (client product,
continuous improvement, and refresher courses).

Deliver customers support & services effectively through active communications.
Meet and exceed all key performance indicators set by the company and the client.
Adhere to given works roster including but not limited to weekends, public holidays, split off and rest
day due to business requirement.

Abide to De-escalation processes that involving dissatisfied customer.
Job Type: Full-time

Pay: RM9,500.00 per month

Application Question(s):

Can you speak, read and write mandarin
Education:

Bachelor's (Preferred)
Experience:

Customer service voice : 1 year (Required)
Language:

* Mandarin (Required)