Customer Service Officer

Ipoh, Malaysia

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Responsibilities:

Execute division policy and ensure full adoption and comply with workflow or standard operation procedures
To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services.
Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet.
Responsible for daily operational tasks for the Company to ensure smooth running of daily operation.
To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution
Striving to achieve and maintain overall performance adhering to SLA.
Build up technical skills for professional services and undertake any ad-hoc assignments as and when required.

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