Job Description

• Fresh Graduates are welcome to apply, as comprehensive training will be offered
• Proficiency in English, Bahasa Malaysia, Mandarin - to deal with Mandarin Speaker client
• Full-time positions available
• Experience with ERP systems is beneficial
• Effective communication with customers and internal staff is necessary
• Both verbal and intuitive communication abilities are essential
• Computer literacy in Microsoft Office is required
• Strong time management skills are essential, particularly for on-time delivery

ResponsibilitiesWentel Engineering Sdn. Bhd. is actively seeking individuals with your skillset to join our team as Customer Service Officer.

• 5-day work (Monday - Friday)
• Competitive remuneration package
• Larkin, Johor

• Received customer PO and return acknowledge the receiving of purchase order to customer.
• Analyse purchase order (selling price, revision, quantity, incoterm term, delivery date, payment terms and currency) by meeting Navision standard prior entering to system.
• Discuss with planner the feasibility of the delivery date requested by customer otherwise counter propose alternative date to customer.
• Provide Shipment demand plan after discussion with customer.
• Receive/Request forecast from customer.
• Ensure prompt response to customers\' inquiries, complaints\' etc.
• Work closely with Sales & Marketing to understand and prioritize customers\' requirements.
• Perform customer satisfaction survey twice per year.
• Perform other duties as assigned.

Benefits

• Positive & Stable work environment
• 5-day work (Monday - Friday)
• Full rated EPF + SOCSO
• Annual Leave
• Birthday Voucher
• Medical benefit
• Training provided

SkillsCustomer service Product Knowledge Problem Solving Market Knowledge Analyzing Information Customer InquiriesImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

Ricebowl