Customer Service Officer
Job Description
Join our team and help create unforgettable stays!
We're looking for a friendly, proactive, and organized individual to manage guest communications and bookings, ensuring every guest has a smooth and memorable experience.
What You'll Do:
Respond promptly and professionally to guest inquiries via email, phone, and messaging apps
Manage bookings, cancellations, and updates on platforms like Airbnb, Booking.com, and Agoda
Share helpful info about the homestay and local attractions
Handle guest check-ins and check-outs at reception
Resolve guest issues politely and efficiently
Keep accurate records of bookings and feedback
Work closely with housekeeping, maintenance, and management teams
Who We're Looking For:
Proficiency in
Mandarin (spoken and written)
is required as the role involves regular communication with Mandarin-speaking guests and clients. Friendly, patient, and customer-focused with a positive attitude Good communication skills in English, Malay, and Mandarin Able to multitask and stay calm in a fast-paced setting Quick to learn and adapt to new tools or systems Problem-solver with strong interpersonal skills Experience in customer service is a bonus, but not required -- training will be provided Minimum education: SPM or equivalentWhat We Offer:
On-the-job training Uniform and work equipment provided EPF, SOCSO, and EIS contributions Opportunities for promotion Annual performance bonus Monthly team activities Festive cash gifts (Duit Raya & Chinese New Year Angpau) Company trips and team outings
Job Type: Full-time
Pay: RM2,000.00 - RM2,300.00 per month
Benefits:
Maternity leave Opportunities for promotion Professional development
Work Location: In person
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Job Detail
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Job IdJD1354305
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohor Bahru, M01, MY, Malaysia
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EducationNot mentioned