Job Description

1. Provides information to customers by verifying understanding of request; answering questions; offering assistance. 2.Collects revenue by receiving and recording payments. 3. Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments. 4. Improves quality results by evaluating processes; recommending changes. 5. Accomplishes customer service and organization mission by completing related results as needed. SKILLS AND QUALIFICATIONS - Preferable Indian candidates man and woman - Informing Others, Verbal Communication, Resolving Conflict, Listening, Multi-tasking, Customer Service, General Math Skills, Promoting Process Improvement, Problem Solving, Thoroughness, Quality Focus - Preferable Klang candidates
D&D Control (M) Sdn Bhd (D&D) started operations and positioned itself as an agent on behalf of Shipping Lines/Shipping Agents/Non-Vessel Operating Common Carriers (NVOCCs) for billing and collection of container incidental charges (Demurrage, Detention & Damage). D&D was operating on a proprietary system called DNDM and primarily used for internal communications, administrative procedures for document submissions and data storage on behalf of Shipping Lines/Shipping Agents/NVOCCs for: \xe2\x80\x93 Container Movement Monitoring \xe2\x80\x93 Invoicing & Billing \xe2\x80\x93 Dispute & Discount Management \xe2\x80\x93 Collection of Incidental Charges \xe2\x80\x93 Reimbursement Activity Industry Impasse on Container Deposit was a launch pad for D&D on an industry-wide Business Process Reengineering to pioneer a new financial solution, Container Ledger Account (CLA) later endorsed by the Ministry of Transport Malaysia and has been well supported by Malaysian Port Authorities, Trade Associations & Chambers and Domestic logistics industry players. D&D took the leap to move and dig its entire system launching a logistics community portal (CLA Portal) for payment ecosystem in February 2021. This secured and transparent portal is driving digital transformation in container logistics payment. Further, CLA envisioned for international growth and spread its wings to the Philippines in December 2021. Subsequently, CLA received... Please visit our corporate website, https://dnd.com.my/ for more info.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5