Job Description

Position Overview: We are seeking a dedicated Customer Service Officer to join our team and oversee the day-to-day shift allocation for external staff, ensuring timely and efficient matching of staff to client requirements. The successful candidate will utilize Sandwai | Home and Disability Care Software for staff allocation and bookings, maintain communication with nurses and clients, and address any complaints or concerns promptly. Additionally, the Customer Service Officer will participate in operations meetings to provide updates on Bureau and Home Care status and work towards achieving set targets by management.Key Responsibilities:\xc2\xb7 Allocate shifts to external staff in a timely manner, based on client requests and requirements.\xc2\xb7 Maintain accurate records of staff availabilities, roster requests, and shift allocations using Sandwai | Home and Disability Care Software.\xc2\xb7 Liaise with nurses and clients regularly to ensure proper staff allocation and address any concerns or requests.\xc2\xb7 Notify clients and staff of shift confirmations and ensure effective communication of information to colleagues and management.\xc2\xb7 Monitor and address complaints or concerns raised by field staff and clients, escalating to management when necessary.\xc2\xb7 Ensure external staff receive their rosters accurately in the system, especially when multiple clients require service within an allocated timeframe.\xc2\xb7 Prepare and send report to relevant team/department before end of shift.\xc2\xb7 Participate in operations meetings to provide updates on Bureau and Home Care status and contribute to achieving set targets.\xc2\xb7 Undertake any other tasks that may arise from time to time, supporting the overall efficiency and effectiveness of the customer service team.Qualifications:\xc2\xb7 Diploma or Bachelor\'s degree in any field.\xc2\xb7 Proven experience in customer service, Experience in a medical or healthcare-related industry will be an advantage but not neccessary.\xc2\xb7 Basic computer knowledge. Knowledge of Sandwai or other Allocation software is an advantage.\xc2\xb7 Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.\xc2\xb7 Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.\xc2\xb7 Ability to work collaboratively with colleagues and stakeholders at all levels of the organization.\xc2\xb7 Flexibility to adapt to changing priorities and requirements.\xc2\xb7 Empathetic and patient demeanor, with a genuine desire to support both staff and clients.Benefits:\xc2\xb7 Competitive salary commensurate with experience.\xc2\xb7 Ongoing training and professional development opportunities.\xc2\xb7 Collaborative and supportive work environment.Working Hours:\xc2\xb7 24 HRS (Shift On Rotation).If you are passionate about providing exceptional customer service and making a positive impact in the medical field, we encourage you to apply for this rewarding opportunity. Join our team and help us fulfill our mission of improving healthcare delivery and patient outcomes.

MY FLEX HEALTH GROUP SDN BHD