Job Description

Magnum 4D Berhad Hiring! Full Time Customer Service Officer in Kuala Lumpur, Earn up to MYR 3,800 - Ricebowl
Customer Service Officer
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MYR2,800 - MYR3,800 Per Month
KL City,
Fresh Graduates
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Posted 20 hours ago o Closing 6 Oct 2025
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Requirements

• Minimum Diploma in any relevant field
• Fresh graduates are encouraged to apply.
• Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
• Possess good telephone etiquette with a smiley voice.
• Knowledge in handling basic computer (Microsoft Excel/Word etc).
• Good communication and interpersonal skills.
• Ability to multi-task, prioritise and manage time effectively

Responsibilities

• Respond to customer inquiries via phone and email, providing accurate and timely information regarding Magnum 4D products, services, and promotions.
• Investigate and resolve customer complaints and issues, escalating complex problems to senior team members as needed, while maintaining a professional and empathetic demeanor.
• Maintain a thorough understanding of Magnum 4D's product offerings, rules, and regulations, staying up-to-date on any changes or updates.
• Document all customer interactions and transactions accurately and completely in the company's CRM system.
• Provide feedback to management on customer trends, common issues, and suggestions for service improvements.

Benefits

• Annual Leave
• Medical Leave
• Birthday Leave
• Compassionate Leave
• Health Insurance
• Optical Claim / Dental Claim
• Monthly Mobile Phone allowances
• Transportation allowances

Skills
Customer Service Problem Solving Communication Skills
Important Information
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