Customer Service Officer
Job Description
Greet and assist all mall visitors with friendly and professional manner.
Provide accurate information on mall tenants, facilities, services, promotion and events.
Resolve customer inquiries and complaints promptly, professionally and empathetically. Escalate complex or unresolved issues to the relevant appropriate departments for further investigation and follow-up.
Manage the loaning of amenities such as wheelchairs and strollers and handle Lost & Found items.
Assist with cases involving lost children or senior citizens.
Support mall marketing communication activities, including promotional gift redemptions.
Maintain a thorough knowledge of mall policies, procedures, and tenant information.
Provide administrative support to the customer service department.
Make public announcements and assist during emergency situations, including assisting with evaluations or directing customers to safety as required.
Education Qualifications
Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Postgraduate Diploma, or Professional Degree in any field.
Relevant Experience
Fresh graduates are welcome to apply. Basic knowledge of administrative tasks, including MS Word, Excel, PowerPoint, and other office applications. Well-developed oral and written communication skills in Bahasa Malaysia and English. Previous experience or relevant skills will be an added advantage.
Personal Characteristics & Behaviours
Pleasant personality with excellent grooming and public relations skills. Self- motivated, friendly and dedicated with a good work attitude. Able to work under pressure and meet tight deadlines. Willing to work shifts, including weekends and public holidays.
Job Type: Full-time
Pay: RM1,700.00 - RM2,200.00 per month
Education:
Diploma/Advanced Diploma (Preferred)
Work Location: In person
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Job Detail
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Job IdJD1226314
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, M14, MY, Malaysia
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EducationNot mentioned