Job Description

We are looking for Customer Service Officer to be based in Jalan Tun Razak, Kuala Lumpur.

Key Responsibilities:

Deliver 24 hour one-stop customer service. Ensures highest standard of service delivery on personalized phone services to our customers. Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart. Handling and resolving customer complaints proficiently. Displaying a high level of quality and professionalism when dealing with customers. Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines. Educates the customer about the Bank's products and services and directs them toward available resources for self-help. Enters customer data and other relevant information into the relevant systems (as required) completely and accurately. Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer Maintains confidentiality of the Bank's customers and data. Proactively identifying, researching and gathering feedback from customers to improve and enhance customer's experience.
Key Requirements:

At least a recognized Diploma with minimum 2 years' experiences. (SPM / STPM or equivalent certificate holders with at least 5 years of work experienced may be considered). Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations. Fresh graduates are welcome to apply. Experience in Call Centre, Banking or Customer Service environment will be an advantage. Possess a positive mindset with a "CAN-DO" attitude and passion to deliver quality customer service. Possess a pleasant voice & good telephone etiquette. Resourceful, proactive, attentive to details and a good team player. Possess an A in SPM English. Mandarin speaker is welcome too.
Benefits: 21-days AL, RM350 fixed allowance, dental, optical, medical for family, 5-day week, bonus, etc.

Job Type: Full-time

Pay: RM3,200.00 - RM4,200.00 per month

Application Question(s):

Must have an A in English SPM
Work Location: In person