Job Description

Job Title:

Customer Service Officer

Job Level:

Supervisory

Department:

Operations Department - Salon

Rate:

RM 2500-3500/month and RM 12-16/hour

Location:

Mont Kiara, Kuala Lumpur, Malaysia

Overall Job Objectives:

The

Customer Service Officer

is responsible for overseeing the daily operations of the customer service team, ensuring exceptional service delivery, and leading by example. This role requires effective communication, problem-solving skills, and the ability to work in a fast-paced environment to enhance customer satisfaction and retention.

CORE RESPONSIBILITIES:

Provide professional customer support. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Attending and communicating promptly to customer's needs and queries. Acknowledging and resolving customer feedback and concerns. Knowing products inside and out to answer product queries. Communicating and coordinating with the team and management. Provide feedback on the efficiency of the operations and customer service process.

JOB SPECIFICATIONS:

Must have proven working experience in customer service. Professional looking and well-groomed that best fits our salon image. Good and precise communication skills. Customer Service oriented and passionate about serving customers. Prior experience in the beauty line would be advantageous. Ability to stay calm and excellent in handling difficult customers. Comfortable using computers. Mandarin and Korean language proficiency will be an advantage.

KEY DELIVERABLES:

Maintain a deep understanding of the company's products, services, policies, and procedures to provide accurate information to customers. Ensure customer satisfaction and increase customer retention. Gather customer satisfaction levels and feedback on customer services for continuous improvement. Follow company procedures and policies to ensure a consistent, high-quality customer service experience.

BENEFITS OF THE ROLE:

Career progression at one of the best salons in Singapore and Malaysia Employee Service Benefits Birthday Vouchers. Leave Entitlement Employee Referral Incentive Flexible Working Hours Cozy working environment
If you're excited about our company's vision for this position, we'd like to hear from you.

APPLY NOW!

Job Types: Full-time, Part-time, Permanent, Temporary

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

Flexible schedule Opportunities for promotion Professional development
Ability to commute/relocate:

Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Customer service: 1 year (Required)
Language:

English (Preferred) Mandarin (Preferred)
Location:

Kuala Lumpur (Required)
Work Location: In person