Job Description

Mohon

Kelayakan

• With 1+ years of hands-on experience in the customer service industry.
• Familiar with professional English email writing.
• Ability to articulate issues or problems to internal departments.
• Knowledge of blockchain would be an advantage.
• The ability to communicate in Mandarin would be an advantage.
• Good and positive attitude with a keen interest in learning.

Tanggungjawab

• Deliver fair outcome to our customers and ensure the quality of service in place.
• Actively share customer feedback with internal departments to improve the customer experience.
• Actively respond to the feedback received from social media.
• Work with internal teams to ensure the pre & post service for all products are in place.

Manfaat

• Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
• Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
• Employee engagement, recognition, and appreciation programmes
• Annual Leave, Sick Leave, Hospitalization Leave, Birthday Leave, Marriage Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
• Comprehensive insurance coverage
• GYM Benefits
• Festival gifts, marriage gifts, birthday vouchers, etc.
• Team Building

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