Job Description

WE ARE EXPANDING! WE ARE ON THE HUNT FOR CUSTOMER SERVICE OFFICER INITIA GROUP, is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and now in Art, Retail and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family. BRANDS UNDER INITIA:

• Bada Hair Salon (Leekaja Beauty Salon) Singapore & Malaysia
• Walking on Sunshine - Salon & Cafe
• You Are My Sunshine - Salon & Cafe
• Kantik Room
• nVisually Hair Salon and Academy
• Kolorist
• Am I Addicted - Pottery Studio & Vegan Cafe
• Mulawear Singapore
• Self-Photo Studios : Photopia, Photonara, Photomatic, Photomania, Photoholic, Photoism, Photonow
• F&B : Chicken Up, Don\xe2\x80\x99t tell Mama, Baro-baro, Burger Monster, Joie and Vegan Restos

WHAT WE\'RE LOOKING FOR:

• Must have proven working experience in customer service.
• Professional looking and well-groomed that best fits our salon image.
• Good and precise communication skills.
• Customer Service oriented and passionate about serving customers.
• Prior experience in the beauty line would be advantageous.
• Ability to stay calm and excellent in handling difficult customers.
• Comfortable using computers.

DUTIES & RESPONSIBILITIES :

• Provide professional customer support.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Attending and communicating promptly to customer\xe2\x80\x99s needs and queries.
• Acknowledging and resolving customer feedback and concerns.
• Knowing products inside and out to answer product queries.
• Communicating and coordinating with the team and management.
• Ensure customer satisfaction and increase customer retention.
• Gather customer satisfaction levels and feedback on customer services for continuous improvement.
• Provide feedback on the efficiency of the operations and customer service process.

WHAT TO EXPECT:

• Opportunity for career progression.
• Staff Discounts.
• Birthday Vouchers.
• Good Health Bonus.
• Annual Leave, Marriage and Compassionate leaves.
• Good performance annual increment.
• Referral incentive.
• AND MANY MORE!

Get to know more about us: https://www.initia.sg/ or https://www.walkingonsunshine.my BE PART OF THE BEST BRAND CONCEPT LEADER IN SINGAPORE & MALAYSIA Job Type: Full-time Salary: RM2,500.00 - RM3,500.00 per month Benefits:

• Additional leave
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday
• Rotational shift
• Weekend jobs

Supplemental pay types:

• 13th month salary
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• Customer Care Service: 1 year (Required)

Language:

• Mandarin (Required)