Job Description

Description PRISM+ is a Singapore-based e-commerce company selling consumer electronics such as TVs and gaming monitors. Being part of PRISM+\xe2\x80\x99s elite team of customer service professionals entails excellent problem-solving, communication (both written and oral), and interpersonal skills. As the face of the company, the customer service officer will be working with various teams to cater to the needs of our customers by answering queries or provide support as deemed necessary. The role also requires relaying constant feedback from the customers to the appropriate teams to enhance the overall customer experience. This, in turn, encourages a good teamwork spirit to maintain a positive and harmonious working environment in line with the company\xe2\x80\x99s culture. Customer service officers are expected to be self-motivated and able to maintain a positive attitude to provide excellent customer care and convert them into advocates for the brand in the long run. Consequently, various high-level skills relevant to the role will be acquired, which can open up more opportunities in the future. Overview Maintain a positive and never-say-die attitude to promote or maintain a healthy culture across the team Work with customers in answering their queries and provide them the necessary support. Liaise with internal and external partners to ensure that customer requests and/or transactions are fulfilled within an acceptable timeline. Maintain a high quality service standard that falls in line with the company\xe2\x80\x99s customer experience strategy Requirements Data Entry and Management Reputation Monitoring Social Media Moderation Internal and External Liaison Customer Support Tech Support Conflict Management Good communication skill with both English and Mandarin. Benefits GY differential pay. Holiday differential pay. Incentives Annual Bonus Paid leaves (Annual, Medical and Birthday) Free Prism+ monitor after 6months Salary increase after 3 and 6 months! (Depending on performance) Freelancing job, hence, a permanent work from home set up. Great work culture! can apply here: https://apply.workable.com/prismplus/j/D57260B02C/ Job Types: Full-time, Freelance Salary: RM2,600.00 - RM2,700.00 per month Benefits:

• Work from home

• Rotational shift

• STM/STPM (Preferred)

• Customer Care Specialist (Preferred)

• Mandarin (Required)
• English (Required)