Job Description

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Work Location: Sunway Velocity. Total 10 headcounts.

Working Hours

:

24 hours shift rotation

(12hrs daily - include meal breaks)

Working Days

:

Monday to Sunday

(Shift work - 4 days a week)

Job description: * Provide first level contact and convey resolutions to customer issues

• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilise excellent customer service skills and exceed customers\' expectations
• Ensure proper recording, documentation and closure
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services

Requirements and skills * Proven working experience in providing Help Desk support

• Proficiency in English and Mandarin
• Working knowledge of help desk software & databases
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation

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