Job Description

Overview

• A Customer Service Officer is responsible for providing frontline services in areas such as manning the lobby information counter, liaising with patients and caregivers for enquires and any other assistance.
• S/He is able to combine excellent customer service and problem-solving skills, with the ability to work both independently and as part of a team.
• S/He should have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment.
• S/He should display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.
• S/He will be required to work on Saturdays, Sundays and Public Holidays as assigned/required.

Requirements

• Minimum Diploma
• Able to speak English and Bahasa Malaysia
• Experience working in healthcare industry or customer service line will be advantage
• Will be required to travel to Melaka Jetty (transportation provided)

Job Types: Full-time, Permanent Salary: RM1,600.00 - RM1,900.00 per month Benefits:

• Health insurance

Schedule:

• Rotational shift

Supplemental pay types:

• Overtime pay
• Performance bonus
• Yearly bonus