Job Description

:

• Receiving calls, emails, or orders through the online support system from customers.
• Providing friendly, professional, and comprehensive responses to customer inquiries about products, services, or related issues.
• Recording and updating customer information, including personal details, orders, complaints, and interaction history, in the customer management system.
• Handling customer complaints carefully and providing satisfactory resolutions within a set limit.
• Assisting customers in managing orders, including receipt, processing, delivery, and return of products.
• Providing basic technical assistance to customers in resolving any arising technical issues.
• Interacting with customers through various communication channels, including telephone, email, online messages, or live chat.
• Ensuring every interaction with customers is thoroughly and detailedly recorded for future reference purposes.
• Communicating effectively with other teams such as the sales team, delivery team, and finance team to ensure smooth and comprehensive execution.
• Monitoring and managing customer reviews on social media, review platforms, or company websites.
• Handling the customer complaint process by involving internal teams to resolve issues quickly and effectively.
• Analyzing customer feedback and suggesting changes or improvements in the company\'s processes or services.
• Collecting and analyzing customer satisfaction data to help improve the overall customer experience.
• Conveying customer feedback or suggestions to the management for further action.
• Maintaining good relationships with customers, recognizing repeat customers, and building long-term relationships with them.

Requirements: 1. Ages between 18 - 30 years 2. Attractive skill 3. Can work overtime 4. Can work outside the area 5. Not blacklisted by Immigration 6. Can work alone 7. Can work in minimum supervision 8. Can work in Melaka 9. Has own transport. Job Types: Full-time, Contract
Contract length: 6 months Salary: RM1,500.00 per month Benefits:

• Free parking
• Maternity leave

Schedule:

• Day shift
• Holidays
• Monday to Friday

Supplemental pay types:

• Performance bonus
• Yearly bonus

Education:

• Diploma/Advanced Diploma (Preferred)