Customer Service Officer Melaka City (welcome Fresh/without Experience)
Melaka, Malaysia
Job Description
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Benefits:
Contract length: 12 months Salary: RM2,000.00 - RM2,800.00 per month Benefits:
- Shift Allowance = RM9 per night shift
- Customer Service Allowance = RM250
- KPI Allowance = up to RM 300
- Language Allowance (Mandarin) = up to RM 600
- EPF and SOCSO contribution
- Must be able to work on shift basis (1 shift = 9.5 hours) (5 working days)
- Minimum qualification: SPM with 1 years call center experience
- Fresh Graduates (Diploma) or (Degree) are encouraged to apply
- Must be able to communicate and write well in English
- Good interpersonal and communication skills
- Basic computer literacy (MS Office)
- Willing to on 24/7 rotation shift, 5 working days with 2 days off days in a week
- Handling incoming calls and esquires from customers with demonstration of excellent customer service skills to meet and exceed customers expectation.
- Follow up and resolve customers complains and ensure IT is close to satisfaction.
- Work closely with team members and leaders at all times to achieve quality results and productivity.
- To channel and escalate any unresolved issues / complains to other stakeholders or next level within the agreed procedure.
- Participate in ad-hoc projects as required.
- Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
- Any other duties assigned by the team leader.
- Candidate must be willing to work in Melaka City.
Contract length: 12 months Salary: RM2,000.00 - RM2,800.00 per month Benefits:
- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
- Monday to Friday
- Rotational shift
- Overtime pay
- Melaka City: Reliably commute or planning to relocate before starting work (Required)
- STM/STPM (Preferred)
- Mandarin (Preferred)
- English (Preferred)
- Health insurance
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Job Detail
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Job IdJD914219
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMelaka, Malaysia
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EducationNot mentioned