Job Description

Benefits: Shift Allowance = RM9 per night shift Customer Service Allowance = RM250 KPI Allowance = up to RM 300 Language Allowance (Mandarin) = up to RM 600 EPF and SOCSO contribution Must be able to work on shift basis (1 shift = 9.5 hours) (5 working days included public holidays and weekends). Job Requirements: Minimum qualification: SPM with 1 years call center experience Fresh Graduates (Diploma) or (Degree) are encouraged to apply Must be able to communicate and write well in English Good interpersonal and communication skills Basic computer literacy (MS Office) Willing to on 24/7 rotation shift, 5 working days with 2 days off days in a week s: Handling incoming calls and esquires from customers with demonstration of excellent customer service skills to meet and exceed customers expectation. Follow up and resolve customers complains and ensure IT is close to satisfaction. Work closely with team members and leaders at all times to achieve quality results and productivity. To channel and escalate any unresolved issues / complains to other stakeholders or next level within the agreed procedure. Participate in ad-hoc projects as required. Proactively identify areas of service and procedural improvement and make recommendations to the team leader. Any other duties assigned by the team leader. Candidate must be willing to work in Melaka City. Job Type: Contract Contract length: 12 months Benefits: Dental insurance Health insurance Opportunities for promotion Professional development
It is Asia Recruit\'s (www.asiarecruit.com.my) vision to enrich people\'s lives through a better employment opportunities and to provide companies with quality HR consultancy and solutions that help them to get the right candidate, increase productivity, improve efficiency and manage the bottom line. We represent our clients, locally and internationally from small to large multinational organisations from various industries such as oil and gas, manufacturing, call centre, telecommunication, healthcare, technology, FMCG and many more with specialisation in the areas of human resources, accounting, customer service, engineering, IT, administration, sales, marketing, etc.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent