Customer Service Officer Melaka City (welcome Fresh/without Experience)

Melaka, Malaysia

Job Description


Benefits:

  • Shift Allowance = RM9 per night shift
  • Customer Service Allowance = RM250
  • KPI Allowance = up to RM 300
  • Language Allowance (Mandarin) = up to RM 600
  • EPF and SOCSO contribution
  • Must be able to work on shift basis (1 shift = 9.5 hours) (5 working days)
Job Requirements:
  • Minimum qualification: SPM with 1 years call center experience
  • Fresh Graduates (Diploma) or (Degree) are encouraged to apply
  • Must be able to communicate and write well in English
  • Good interpersonal and communication skills
  • Basic computer literacy (MS Office)
  • Willing to on 24/7 rotation shift, 5 working days with 2 days off days in a week
s:
  • Handling incoming calls and esquires from customers with demonstration of excellent customer service skills to meet and exceed customers expectation.
  • Follow up and resolve customers complains and ensure IT is close to satisfaction.
  • Work closely with team members and leaders at all times to achieve quality results and productivity.
  • To channel and escalate any unresolved issues / complains to other stakeholders or next level within the agreed procedure.
  • Participate in ad-hoc projects as required.
  • Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
  • Any other duties assigned by the team leader.
  • Candidate must be willing to work in Melaka City.
Job Type: Contract
Contract length: 12 months Salary: RM2,000.00 - RM2,800.00 per month Benefits:
  • Dental insurance
  • Health insurance
  • Opportunities for promotion
  • Professional development
Schedule:
  • Monday to Friday
  • Rotational shift
Supplemental pay types:
  • Overtime pay
Ability to commute/relocate:
  • Melaka City: Reliably commute or planning to relocate before starting work (Required)
Education:
  • STM/STPM (Preferred)
Language:
  • Mandarin (Preferred)
  • English (Preferred)

  • Health insurance

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Job Detail

  • Job Id
    JD943194
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Melaka, Malaysia
  • Education
    Not mentioned