Job Description

About Ascentis

Unlock Your Potential with a Growing and Dynamic Company.

At Ascentis, we are proud to be a leading CRM, digital, and social company with a track record of excellence. With over 50 prestigious awards under our belt, we have established ourselves as a trusted partner in servicing regional accounts across 13 countries in Southeast Asia.

Our success is rooted in our core values: PACT - professionalism, accountability, consistency, and teamwork. These values drive our dynamic and fast-paced environment, where results matter. We believe in fostering a culture of open communication, where every voice is valued, and ideas are encouraged to flourish. One of our key differentiators is our flat organizational structure, which promotes a collaborative and inclusive work environment. Our management team is hands-on and approachable, working side by side with our talented employees to drive innovation and achieve remarkable results. As a growing company, we offer tremendous potential for personal and professional growth. We embrace a meritocratic approach, recognizing and rewarding the contributions of talented individuals who thrive in a team-oriented setting.

We believe in providing ample opportunities for our employees to take on new challenges, learn, and advance their careers. If you are a passionate and driven individual seeking a rewarding career in a company that values your skills and potential, Ascentis is the place for you.

Join us on our journey of success and be part of a team that is shaping the future of our industry. We look forward to welcoming exceptional talent who share our values and are ready to make an impact. Together, we can ascend to new heights.

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Provide prompt, courteous, and accurate information to customers via various communication channels (phone, email, chat) to assist with their inquiries, concerns, and requests.

Address customer complaints and resolve issues in a professional and empathetic manner.

Offer product/service guidance, troubleshoot problems, and provide step-by-step solutions to customers. Ensure that all interactions are documented appropriately.

Ensure that customer interactions meet or exceed quality standards, maintaining a positive image of the company and its offerings.

Collaborate with other departments, such as Sales, Technical Support, and Operations, to ensure seamless customer experiences and effective issue resolution.

Comply with company policies and procedures, including data protection and confidentiality guidelines, while handling customer information.

Competencies and Skills Required

Fresh Grads are welcome to apply

Proven experience as a Customer Service Officer or a similar role with a track record of handling customer inquiries and complaints effectively.

Excellent communication skills, both verbal and written, with a strong command of the language(s) used in customer interactions.

Empathetic and patient attitude towards customers, demonstrating a high level of emotional intelligence in handling challenging situations.

Problem-solving abilities, with a proactive approach to resolving customer issues and delivering satisfactory outcomes.

Ability to multitask, prioritize, and manage time efficiently to meet service-level expectations.

Familiarity with customer service software and tools is a plus.

*Interested candidates, kindly send your CV to careers@ascentis.com.sg

Job Type: Full-time

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development Work from home
Education:

STM/STPM (Preferred)
Experience:

Customer Care Specialist: 1 year (Preferred)
Language:

Mandarin (Preferred) Bahasa (Preferred)
Work Location: Hybrid remote in Petaling Jaya