Job Description

e.target.src = \'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png\'" class="object-contain aspect-companyBanner w-full" data-v-3176c829>Customer Service OfficerFollowMYR1,800 - MYR2,500 Per Month,Fresh GraduatesFewer than 15 applicants. Your chances are good!Posted 4 hours ago \xe2\x80\xa2 Closing 17 Dec 2024Fewer than 15 applicants. Your chances are good!SaveApplyRequirements

• Fluent in English and Bahasa Malaysia.
• Must possess at least SPM, Diploma, Advanced Diploma, or Higher/Graduate Diploma in any field is required.
• Fresh graduates are also encouraged to apply
• A customer service-oriented mindset with a passion for helping others.
• Problem-solver who can communicate solutions clearly, both verbally and in writing.
• Flexibility to work shifts, including both day and night schedules.
• Customer service experience is an added advantage.
• Must be able to work on a 24/7 rotation basis.

ABOUT THE JOBCommerce Access Sdn. Bhd. established in 2009 as part of the Commerce Dot Com Group of Companies, embarked on a mission in 2019 to share expertise and assist businesses in surpassing milestones while setting new growth benchmarks. The strategy involves providing the first line of sales and support using a multichannel integration platform to enhance the customer experience for all clients.This initiative enables us to offer integrated customer service while diversifying its business. Through the multichannel integration platform, we synergize various talents, best practice business processes, and cutting-edge technologies with the shared goal of delivering comprehensive and unified solutions for our clients.For more information and to keep up with the latest news, check out company website and follow our LinkedIn page.Responsibilities

• Handle a high volume of inbound calls efficiently and professionally.
• Respond to customer feedback and inquiries with a friendly and proactive approach.
• Deliver exceptional, timely support to our clients by maintaining a high standard of service.
• Manage various channels, including calls, emails, live chats, social media including Facebook, Twitter, Instagram and Whatsapp.
• Ensure that customer queries are handled thoroughly and accurately to the customers satisfaction.
• Enter and update customer information in the system to maintain accurate records.
• Uphold strict customer data privacy policies.
• Adaptability to various ad hoc tasks as needed.

Benefits

• 5 Working days
• Comprehensive medical benefits for you, your spouse, and children, ensuring your well-being is our top priority.
• Rest easy with our group term life coverage, providing you with security and assurance.
• Stay energized with meal allowances that keep you fueled throughout the day.
• An in-house futsal court, badminton court, plus a gym for post-work workouts.
• A variety of fun-filled events and gatherings to unwind.
• Achieve a healthy work-life balance, ensuring you thrive both in and out of the office.
• EPF SOCSO

Additional Benefits

• Staff Activities
• Training Provided
• Allowance Provided

SkillsCommunication Skills Problem-Solving Skills Patience Empathy Time ManagementImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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