Customer Service Officer

Petaling Jaya, Selangor, Malaysia

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Language proficiency: Mandarin, English, Bahasa Malaysia understanding & typing
Must perform the shift for 24 x 7days, 2 rests day per week
Independent, cooperative, self-motivate, pressure tolerant, responsible & positive
Possess own transport

Responsibilities

Interact with customers by electronic devices with online social media platforms to provide and process information in response to inquiries, concerns and requests about products and services
Ensure customers' complaints are attended and responded in timely manner
Manage customers' accounts
Keep records of customer interaction, transactions, actions taken
Maintain a good customer relationship and follow up if needed
Maintain a good service level and always achieve a good service impression

Benefits

Additional Benefits

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