Job Description

• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
• Must be fluent in English and Mandarin.

Office Hours:

• Monday to Friday: 8.30am to 5.30pm
• Saturday: 8.30am to 12.30pm
• Closed on public holidays in Singapore. If IT is public holiday in Malaysia and not in Singapore, CSO has to work

Responsibilities

Customer Service Officer Job Purpose: Answering inquiries; resolving problems; fulfilling service requests; maintaining and updating customers\' database.

Customer Service Officer Job Duties and Responsibilities:

• Receive inbound calls and place outbound calls.
• Handle all customer enquiries and service and fault support.
• Resolves problems by clarifying issues.
• Fulfills service requests; completing Navision transaction; forwarding service requests.
• Maintains and updating customers\' database by entering information.
• Answer questions about the product details.
• Assist customers with any technical issues experienced with their appliances.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests.

Benefits

• Salary range RM2500 - RM2800

Ricebowl