Job Description

• Candidate with at least one (1) year of working experience in customer service is preferred.

• Experience in a call or contact center environment will be an added advantage.

• Candidate must good in multitasking and ability to resolving conflict and problem for customers and merchants.

• Good in computer literate, especially in MS applications and good troubleshooting skills.

• Able to work independently with minimum supervision and team player.

• The ability to priorities with excellent time management skills.

• Strong customer handling skills and active listening.

• The capacity to remain calm under intense pressure, especially when dealing with angry customers; customer orientation and ability to adapt or respond to different types of characters.

• Good etiquette, i.e. well-presented, tactful, and polite, patient and attentive.

• Good interpersonal, communication and organizational skills.

• Good command of Bahasa Malaysia, English and additional speaking or writing language will be a plus.

ResponsibilitiesJob Responsibilities: -

• Work with customer care team to ensure proper customer service is being delivered.

• Greet customer and ascertain problem or reason.

• To handle all enquiries from customer, provide appropriate feedback and alternatives within the time limits.

• Provide accurate, valid and complete information by using the right methods or tools.

• Contribute to team effort by accomplishing related results as needed.

• Resolve product or service problems via phone, email & mail by clarifying the customer\'s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following-up to ensure resolution.

• To provide support and user guidance for Company\'s services and products.

• Assist in any ad-hoc tasks as and when is assigned by immediate superior.

Benefits

• Annual leave and sick leave
• Bonus
• KWSP and SOCSO
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
• Career Progression opportunities - you maybe able to get promotion easily.

Additional Benefits

• EPF / SOCSO / PCB
• Annual Leave
• Performance Bonus
• Training Provided

SkillsCommunication Empathy Problem-Solving Time Management PatienceImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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