Customer Service Officer
Puchong, M10, MY, Malaysia
Job Description
CUSTOMER SERVICE OFFICER
Responsibilities:
Handle inquiries from the customers and provide details about the product's knowledge in order to generate sales Respond to customer inquiries via email and WhatsApp in a timely and professional manner. Provide accurate information regarding products, services, and policies. Resolve customer complaints and issues efficiently, escalating to higher-level support when necessary. Maintain a positive and empathetic attitude towards customers at all times. Collaborate with team members and other departments to provide the best possible customer experience. Stay up-to-date with company products, services, and any changes in policies. Identify opportunities to improve customer service processes and contribute to the overall success of the team. Assist the team and management with any tasks requiring support. To perform other duties assigned from time to time
Requirement:
Candidate must possess at least SPM/Certificate/Diploma. Preferably with 1 - 2 years experience in related fields is required. Meticulous, computer literate and competent in Office, Autocount, Social APP Good communication skill in English & Bahasa Malaysia.
(mandarin communication is an advantage)
Self-motivated, independent and possess initiative Able to work in Competitive environmentJob Type: Full-time
Pay: From RM3,500.00 per month
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1237684
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationPuchong, M10, MY, Malaysia
-
EducationNot mentioned