Job Description

SCOPE OF ROLE:
To render warm welcome to all guests, and render assistance to guests, and promoting our services (if applicable).

RESPONSIBILITIES:
To greet and receive guests, collect payment and to bid farewell to guests/passengers at the front reception counter.
To assist guests/passengers with their luggage on entry and exit at the lounge.
To page for flight departure for contracted airlines.
To carry out meet and greet services whenever instructed by Supervisors or Manager.
To do periodical checks at the shower rooms, toilets to ensure consistent cleanliness.
To conduct opening/closing shifts duties according to the SOP, ensure cash float is intact and the handover/takeover is with proper handover record.
To complete and email the Daily Management Report (DMR) to superior.
To upsell/promote lounge package, cross sell other outlets/services under Plaza Premium Group.
Must be well verse with the different currency conversion rates.
To drive and be part of the Company Loyalty programme for the location, Arrture, be familiar with the programme, and be able to convince sales of membership.
To assist F&B team in the clearance of used plates/cups, crockery etc. in the lounge whenever necessary, i.e. when the reception counter is not busy.
Must have a good knowledge on general information of the airport, i.e. facilities available, services, shops, and directions to the departure gates.
To be very familiar with flight schedules and assist in flight information whenever required by the passengers.
To be very verse with computer and/or email and Internet services, to assist passengers whenever required to.
To assist in all departments in the lounge.
To cooperate and work in a team towards development, implementation, maintenance and improvements of the quality management system.
To take initiative to identify areas for improvement and participate in continual improvement activities.
To undertake other jobs assigned by superior from time to time.
OUR PARTNER OF CHOICE FOR A TOTAL TURNKEY AIRPORT HOSPITALITY SOLUTION

With a mission to Make Travel Better, Plaza Premium Group is the pioneer, industry leader and the world\xe2\x80\x99s largest provider in airport hospitality service and facilities with an international footprint. We work closely together with airports, airlines and corporate partners to provide customized hospitality solutions at the airport, to better customer experience and engagement with air travellers, and to realize the commercial goals of our partners.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent