Job Description

We're Hiring: Customer Service Officer

Location:

Glenmarie U1, Shah Alam

Company:

Unipac Services Sdn Bhd

Employment Type:

Full-Time

We are looking for a customer-focused and enthusiastic

Customer Service Officer

to join our A

ftersales Technical Support

team. You will be the key point of contact between our customers, technicians, and internal departments ensuring a smooth and professional service experience from service request to jobs completion.

The ideal candidate is passionate about customer service, has a good understanding of aftersales services, and can thrive in a fast-paced, service-driven environment.

Key Responsibilities:

Serve as the first point of contact for all customer enquiries via phone, email, and in person Coordinate job scheduling and updates with workshop technicians Prepare and manage quotations, job sheets, and service reports Maintain accurate job, inventory, and customer records Follow up with customers on pending jobs and quotations Liaise with suppliers, vendors, and internal teams to ensure timely service delivery Support daily administrative functions and generate service-related reports

Requirements:

Minimum SPM / Diploma in Business Administration, Automotive, or related field 1-2 years of customer service experience, preferably in the automotive or service industry Strong communication and interpersonal skills Able to handle customer concerns professionally and with empathy Good organizational and multitasking abilities Proficient in Microsoft Office

What We Offer:

Be part of a reputable and growing engineering group Supportive team culture and a customer-first environment Opportunities for career advancement in the engineering industry

To apply

, send your updated resume to

HR@unipac.com.my

Job Type: Full-time

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

Free parking Health insurance Professional development
Language:

English (Required) Bahasa (Required)
Work Location: In person