Job Description

Address customer inquiries related to products, orders, and delivery status via online channels such as live chat. Manage customer complaints and ensure appropriate follow-up actions are taken. Evaluate and authorize return and refund requests from all e-commerce platforms as per customer requirements. Oversee and track the procedures for returns and refunds. Offer detailed information about our products and services to customers. Support the Operations Team in communicating with customers regarding any issues or feedback. Fulfill customer needs and expectations effectively. Assist with offline sales activities. Collaborate closely with the warehouse and logistics teams to guarantee daily order fulfillment. Recognize and report recurring issues related to products or courier services. Exhibit a high standard of professionalism, friendliness, and composure in customer interactions, demonstrating the ability to understand and address customer needs.

Job Requirements

A Diploma / bachelor's degree in Marketing, Business Administration, Communications, or a similar discipline. Demonstrated experience in a customer service position, with a solid grasp of marketing concepts and methodologies. Skilled in using marketing software and tools (such as Google Analytics, CRM systems, and email marketing platforms). Strong communication, interpersonal, and organizational abilities. Innovative thinker with robust problem-solving skills.
Job Type: Full-time

Pay: RM2,000.00 - RM2,800.00 per month

Benefits:

Maternity leave Opportunities for promotion Professional development
Work Location: In person